If you have a question about any aspect of your order or our website, please email us at firstname.lastname@example.org
Within Sri Lanka
You will receive your order in approximately 3-5 working days. If you have not received your order within the days specified please contact us.
We are currently working on ways of sharing our online shopping experience with our international friends, but in the meantime if you are somewhere other than Sri Lanka and find something you must have in our store, please contact us via email at email@example.com to discuss shipping options and availability.
This applies only for larger items, particularly fragile or bulky items may incur significant freight costs, but soft furnishings, rugs and smaller items should not pose a problem.
We are happy to provide you with a quote.
Customer Service Policy
Exotic Roots is committed to providing quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Any information we collect in relation to you, is kept strictly secured. We do not pass on any of your personal details. We simply use this information to identify your orders and provide you with our regular emails (if applicable).